Missed the last “Nine to Five?” Don’t worry, got you covered over here...
When asked, no one really has any concept of what my day job is. I explain it like this. “I help students figure out what classes they need to take in order to graduate “on time”…” (“On time” is in air quotes since the traditional 4 year college track has now become 5-6 years…) At least that’s what I am supposed to be doing.
And since I regret NOT keeping a journal of instances, conversations, wacked out situations, and the like, I might as well start now. No time like the present, right? Might as well, considering one day I’ll publish a book and become super rich and famous just for living life and doing my job to the best of my abilities…
…keep in mind, for confidentiality and privacy sake, I’m going vague here, but you’re smart readers, you’ll get the idea…
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for brevity’s sake, I’m diving right into the “good part” (thanks, mom for that tip)
C: “Alright, so let’s log you onto your report. Log into ____ and then click “Student” let me know when a new drop down menu appears. You’re looking for “registration.” And then you’re going to want to click “report” Let me know when you are there.”
….close to 3 minutes later…
S: “Okay, sorry ’bout that, my computer was acting up. I may switch to my phone. But okay, I see the “Registration” section.”
C: “Okay, go ahead for your report. “
S: “Okay, it’s asking me to log in again.”
C: “Use your school name and password, log in. It should open the page up. While you are logging in, I’m going to read you what I’m currently looking at…”
Reads all courses completed and still to be completed. About 5 minutes of analyzing the report, and commenting on what needs to be completed this semester versus next semester to graduate “on time”
S: “Wait, my page doesn’t have any of that. It’s asking me what school I am attending.”
C: “Did you select the appropriate school?”
S: “No I was waiting for you to tell me where to go next. And I wasn’t really listening to anything after “log in.”
*head? meet desk.*
In all honesty, I really do enjoy what I do. These situations really challenge me to become a better customer serve-ish oriented person. Without these students, how else would I be able to be so awesome at Jamberry and Younique?! Sometimes, there are situations where if you don’t write them down, or share them with others, it’s as though they never existed. One day you are with friends/family and are asked for a hysterical work story…how can I prove these are real?!
Anyone got connections to a book guy? I know a few people who have similar stories…we could collab something EPIC…
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